Financial Navigator Remote

Job Description:

Our benefits are exceptional and include:·         Health insurance ·         Dental insurance ·         Life and Accident Insurance·         401K employer contribution·         Flexible Spending Account·         Tuition reimbursementThe Financial Navigator requires high level of professionalism, excellent problem solving & communication skills, ability to understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards securing payment prior to services. Position requires excellent customer service skills.In this position, you will:- You will be responsible for providing financial education to patients prior to their services. This representative is also responsible for verifying patients’ eligibility and benefits, providing price estimates, calculating patients’ out of pocket expenses, discussing and educating patients of financial responsibility, in order to secure payment prior to services being rendered. The Financial Navigator is expected to be knowledgeable on payment options and alternatives, programs, and any other type of assistance to educate and support the patient on their financial options. - You will also negotiate payment and resolution of prior self-pay balances in order to maximize pre-service collections.Required:2 years of experience: At least 1 year of experience in collections, Pre-Service or Financial Counseling. At least 1 year of experience in customer service.Communicate effectively with internal and external customers, and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.Insurance knowledge preferred.