Patient Access Supervisor - SHMS and other Wisconsin Locations
Job Description
Education Qualifications:
Key Responsibilities:
Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services
Stays current with clinical, provider, registration and scheduling information related to the serviced departments
Assists in maintaining scheduling protocols for many different Essentia Health departments
Assists in monitoring all work queues to ensure timely and quality patient care
Educational Requirements:
Associate's degree required within two years of hire or transfer date
OR
Bachelor's degree required within four years of hire or transfer date
Preferred Qualifications:
Previous leadership experience
Job Description:
This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs.Licensure/Certification Qualifications:
Certification/Licensure Requirements:
- Completion of Healthcare Business Insight’s (HBI) Patient Access Certification Program within one year of hire date