Job Description
Job Description:
Serves as the department liaison and first point-of-contact for patients, patient representatives, and others seeking assistance from Patient Relations for often complex non-routine patient related issues. Responsible for de-escalating patient concerns, identifying the need for service recovery, and obtaining information from patients or their care givers who may be facing challenging circumstances. Offers education and information to the caller as needed. This role works in tandem with the entire Patient Relations team and fosters and supports a culture that builds trust with patients and family members and where Essentia Health patients feel safe and cared for.Education Qualifications:
Key Responsibilities:
- Intake of patient feedback, submitted through multiple channels, including phone, email, website, and in person
- Complete and concise documentation of concerns, including follow up from patients, and supporting documentation
- Triages all feedback submissions to determine the most appropriate team/department to review and respond to the concern
- Identifies and escalates high priority events quickly to the appropriate department
- Works independently and within a team on special nonrecurring and ongoing projects
- Provides useful information to patients and family members on organizational policy and processes
- Other duties as assigned
Employee Benefits at Essentia Health*:
Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.
Job Location: Support Services Building
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: 8:00am/4:30pm
Hours Per Pay Period: 80
Compensation Range: $17.98 - $26.97 / hour
Union:
FTE: 1
Weekends:
Call Obligations:
Sign On Bonus:
Job Details
Job Title
Patient Relations Intake Coordinator
Position Type
Full Time
Requisition ID
R066236