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Patient Scheduler II - Remote

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Job Description

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications:

Key Responsibilities:

  • Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
  • Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
  • Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
  • Coordinates the scheduling of services for patients including ancillary and procedure scheduling
  • Handles incoming calls, follow-up and referral work queues, ticket scheduling. 
  • Proficiently and accurately enters data into the permanent electronic health record while talking with patients
  • Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
  • Other clerical duties as assigned

Required Qualifications:

  • 1 year of clinical healthcare experience

OR

  • 1 year experience as a Patient Scheduler I

OR

  • 1 year experience in a contact/call center
Job Location: 516 Building - Duluth
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: Day/Day
Hours Per Pay Period: 80
Compensation Range: $19.12 - $27.75 / hour
Union: DC USWA Main & Neighborhoods (DCUMN)
FTE: 1
Weekends:
Call Obligations:
Sign On Bonus:

Job Details

Job Title Patient Scheduler II - Remote
Position Type Full Time
Requisition ID R063415
Location Duluth, Minnesota, 55805
Career Area Patient Care Operations
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