Job Description
Job Description:
Under direct supervision, provides a single point of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.Education Qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university.
OR
Associates degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university plus 2 years related experience.
OR
4 years of related experience.
Licensure/Certification Qualifications:
Information Technology Infrastructure Library (ITIL) Foundation certification preferred.
Job Location: Business Service Center
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: 8:00 AM/4:30 PM
Hours Per Pay Period: 80
Compensation Range: $57262 - $85883 / year
Union:
FTE: 1
Weekends: On Call Only
Call Obligations: 1
Sign On Bonus:
Job Details
Job Title
Service Management Analyst
Position Type
Full Time
Requisition ID
R061652