Support Services Manager

Job Description:

The Support Services Manager is responsible for leading and coordinating, parking, valet, and guest services operations. Includes day-to-day operational oversight, P&L responsibility, creating and implementing service enhancement strategies, business analytics, as well as customer and employee relationships. Coordinate training and assist in staff management.•Establishes goals, priorities, best practice quality and customer satisfaction metrics, and performance management. •Accountable for budgeting and financial management, planning, and organizing. timely and effective handoffs and access for our patients and visitors. •Day-to-day oversight of guest services, valet, and parking departments. •Develops and implements training programs with a focus on customer service excellence.•Recommends and implements improvements to the services, ensuring the department operates effectively and efficiently. •Develops patient / visitor strategies, processes, and implement plans and ensure a positive patient and visitor experience. •Manage marketing and communication plans. May be a spokesperson for presentation, meeting, events, HR resource, etc.•Address and resolve any customer issues